TERMS & CONDITIONS

These Terms & Conditions govern the use of the website and services provided by Luxor Executive Car (“we”, “us”, “our”). By booking or using our taxi / chauffeur services, you agree to be bound by these Terms & Conditions.

1. Company Details

Company Name: Luxor Executive Car
Registered Address: Office 3 Suite B, 1st Floor Apollo Centre, Desborough Road, High Wycombe, Buckinghamshire, England, HP11 2QW
Email: info@luxorcars.co.uk
Phone: +44 7985 662929

2. Services

Luxor Executive Car provides executive taxi and chauffeur services, including pre-booked private hire transportation. All bookings are subject to availability and confirmation.

3. Bookings

Bookings can be made via our website, phone, email, or other approved communication channels.

All bookings must be confirmed by us to be valid.

You are responsible for ensuring that all booking details are accurate.

4. Pricing & Fares

Fares are agreed at the time of booking unless otherwise stated.

Prices may vary due to distance, waiting time, traffic conditions, or special requirements.

Any additional charges will be communicated where possible.

5. Payments

Payments may be made by cash, card, or other approved payment methods.

Online payments are processed securely via third-party payment providers.

Full payment may be required in advance for certain bookings.

6. Cancellations & Refunds

Cancellations must be made as soon as possible.

Cancellation fees may apply depending on the notice period provided.

Refunds, where applicable, will be processed to the original payment method.

7. Waiting Time

Waiting time may be included or charged depending on the service booked.

Additional waiting time beyond the agreed period may incur extra charges.

8. Passenger Responsibilities

Passengers must behave in a safe and respectful manner.

Damage caused to the vehicle by a passenger may result in additional charges.

Eating, drinking, or smoking in the vehicle is prohibited unless agreed in advance.

9. Luggage & Personal Belongings

Luggage is carried at the passenger’s risk.

We are not responsible for loss or damage to personal items left in the vehicle.

Any lost property found will be returned where possible.

10. Delays & Force Majeure

We will not be held liable for delays or failure to provide services caused by events beyond our reasonable control, including traffic conditions, weather, accidents, or mechanical issues.

11. Liability

Our liability is limited to the extent permitted by law.

We are not liable for indirect or consequential losses.

Nothing in these Terms limits liability for death or personal injury caused by negligence.

12. Complaints

If you have a complaint regarding our services, please contact us using the details above. We aim to resolve all complaints promptly and fairly.

13. Privacy

Your personal data is handled in accordance with our Privacy Policy.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will be effective once published on our website.

Luxor Executive Car
Email: info@luxorcars.co.uk
Phone: +44 7985 662929