PRIVACY POLICY

This Privacy Policy explains how Luxor Executive Car (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website, mobile applications, or taxi booking services. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: Luxor Executive Car
Registered Address: Office 3 Suite B, 1st Floor Apollo Centre, Desborough Road, High Wycombe, Buckinghamshire, England, HP11 2QW
Email: info@luxorcars.co.uk
Phone: +44 7985 662929

For the purposes of data protection law, we are the Data Controller of your personal data.

2. Information We Collect

We may collect and process the following types of personal data:

a) Personal Information

Full name

Email address

Phone number

b) Booking & Journey Information

Pickup and drop-off locations

Date and time of travel

Journey history

Driver details related to your booking

c) Payment Information

Payment method (card, cash, online payment)

Transaction references
(Note: We do not store full card details. Payments are processed securely via third-party payment providers.)

d) Technical Data

IP address

Browser type and version

Device information

Cookies and usage data

3. How We Collect Your Data

We collect personal data through:

Online booking forms

Phone bookings

Email or live chat communication

Cookies and analytics tools

4. How We Use Your Information

We use your personal data to:

Provide and manage taxi booking services

Confirm, track, and complete journeys

Process payments

Communicate with you regarding bookings or enquiries

Improve our website and services

Comply with legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

Contractual necessity – to provide taxi services

Consent – where you have given explicit permission

Legal obligation – to comply with laws and regulations

Legitimate interests – to improve our services and prevent fraud

6. Sharing Your Data

We may share your data with:

Taxi drivers fulfilling your booking

Payment service providers

IT and website service providers

Law enforcement or regulatory authorities when legally required

We do not sell or rent your personal data to third parties.

7. Data Storage & Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

8. Data Retention

We retain personal data:

For active bookings and customer support

For accounting and legal compliance purposes

Only for as long as necessary under UK law

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Request data portability

Withdraw consent at any time

To exercise your rights, please contact us at info@luxorcars.co.uk.

10. Cookies Policy

Our website uses cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings. For more details, please see our Cookies Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Luxor Executive Car
Email: info@luxorcars.co.uk
Phone: +44 7985 662929